Returns
RETURN AND RIGHT OF WITHDRAWAL
Instructions for withdrawal - pursuant to art. 49, paragraph 4 - Right of withdrawal (D. Lgsl. 206/2005).
TERMS OF WITHDRAWAL
The customer has the right to withdraw from the contract without giving any reason, within 30 days from the date on which the customer has received the product.
Customers who intend to exercise the right of withdrawal must follow the instructions on the site or on the form inside the package.
In case of withdrawal, the customer will be refunded the payment without undue delay and, in any case, within 7 days of delivery of the package. The refund will be visible, in accordance with the timing of your bank.
These refunds will be made with the same method of payment used for the initial transaction.
Some of additional costs couldn't be subject to reimbursement (cost return shipping and any additional costs due to the method of payment).
Any shipping costs and duties are not refundable.
The customer can choose among:
- Refund;
(You will receive the money back on the same payment method used for the initial transaction once the items have been sent and reviewed.
Estimated time for refund: 5-7 working days after receipt of return). - Coupon;
(request a voucher equal to the amount paid to be spent on the faraone.shop website.
Estimated time for reimbursement: immediate upon receipt of return). - Size/Product Change
(indicate in the return form the product / size to be replaced and place a new order. The refund of the initial purchase will be made upon return of the goods).
UPS RETURN
To proceed with the return through UPS please click here or contact our customer support at ordini@faraoneshop.com or at whatsapp +39 338 405 88 29 to request the return label.
After receiving the label and affixing it to the package, go to a UPS Access Point for delivery.
There are more than 24,000 UPS Access Point locations worldwide.
The cost of return shipping depends by country and you can easily calculate on our return form.
- € 11,99 - (Austria, Belgium, Germany, Luxembourg, Netherlands, Poland, Andorra);
- € 16,99 - (Monaco France Slovenia Czech Republic Hungary Denmark Latvia Croatia Malta Estonia Spain Serbia Lithuania Norway, Cyprus);
- € 31,99 - (Switzerland, United Kingdom);
- € 35,99 - (Portugal, Slovakia, Finland, Sweden, Greece);
- € 50,99 - (United States).
Withdrawal is subject to the following conditions:
- The product must be returned to FARAONE. s.a.s., intact, not used, washed, stained or damaged and must be returned in its original packaging, complete in all its parts including packaging and any documentation and other accessories;
- Remove all previous labels;
- Gift wrap is non-refundable;
- The product must be returned to the seller with all original labels and identification tags attached;
- In any case, the application of labels or adhesive tapes directly on the original product packaging should be avoided;
The FARAONE. s.a.s. reserves the right to verify the full respect of the conditions of which above and the goods not conforming to the conditions, will not be accepted or reimbursed.
N.B.: customers who buy with VAT can not exercise the right of withdrawal.
