Our shipping services
Standard shipping is free with a minimum purchase of € 200 in Italy and € 350 in Europe.
The forecast and cost of delivery are calculated at checkout.
The shipping cost can change in according to the country of destination:
* Faraone. offers the standard UPS service. The package will be delivered by UPS courier. Fast and economical distribution service in Italy and Europe, by land. If the order is placed before 12:00 the delivery to the courier will be within the same day.
** Faraone. offers the express saver UPS service. The package will be delivered by UPS courier. The package will be delivered within 2-3 working days, worldwide. If the order is placed before 12:00 the delivery to the courier will be within the same day.
*** Faraone. offers the express UPS service. The package will be delivered by UPS courier. The delivery of the courier will take place within 12:00 on the second working day, worldwide.
RETURNS AND REFUNDS
How can I make a return?
To proceed with the return through UPS, contact our customer support at firstname.lastname@example.org or at whatsapp +39 338 405 88 29 to request the return label.
After receiving the label and affixing it to the package, go to a UPS Access Point for delivery.
There are more than 24,000 UPS Access Point locations worldwide.
The cost of return shipping, is:
- € 12,49 - (Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Luxembourg, Netherlands, Portugal, Slovenia, Spain, Sweden);
- € 13,99 - (Bulgaria, Czech Republic, Estonia, Greece, Hungary, Latvia, Poland, Romania, Slovakia).
- € 16,49 - (United Kingdom);
- € 22,99 - (Albania, Andorra, Bosnia, Gibraltar, Iceland, Macedonia, Montenegro, Russia, Turkey, United States).
Our return policy
The customer has the right to withdraw from the contract without giving any reason, within 30 days from the date on which the customer received the product.
Customers wishing to exercise the right of withdrawal must follow the instructions on the site or on the form returned inside the package. In case of withdrawal, the customer will be refunded the payment without undue delay and, in any case, within 3 days of delivery of the package.
The refund will be visible, in accordance with the timing of your bank. These refunds will be made with the same payment method used for the initial transaction. In case of cash on delivery, the refund is made by bank transfer. Additional costs (return shipping cost and any additional costs due to the payment method) are not reimbursed. Any shipping charges and duties are non-refundable.
What are the conditions for the return?
The withdrawal is subject to the following conditions:
The product must be returned to FARAONE. s.a.s., intact, unused, washed, stained or damaged and must be returned in the original packaging, complete in all its parts including packaging and any documentation and other accessories; Remove all previous labels; The gift box is not refundable; The product must be returned to the Seller with all the original labels and identification tags affixed; In any case, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.
The FARAONE. s.a.s. reserves the right to verify full compliance with the above conditions and goods that do not comply with the conditions will not be accepted or refunded.
N.B .: customers who purchase with VAT number cannot exercise the right of withdrawal.
What are the payment methods?
Faraone.shop offers its customers different types of payment:
Payment by credit / debit card
On the Faraone.shop website, Visa, Mastercard, American Express and Diners credit cards are accepted in the most secure way to date, with the additional guarantee of the Mastercard Securecode and Verifyed by VISA services.
Payment with Paypal
The customer can pay for his purchase through his verified Paypal account, according to the methods established by PayPal and in the knowledge of each account holder.
Payment with Klarna
Buy now and pay later thanks to Klarna Bank AB. At the time of payment it is possible to divide the total purchase into 3 convenient installments. Choose Financing to get everything you want right away and pay over time. ℹ️ Learn more
Payment with Scalapay
If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer.
Cash on delivery
It is possible to pay cash on delivery upon delivery of the product within the Italian territory.
Cash on delivery cannot be paid for on-site collection.
For presale products it is not possible to pay cash on delivery.
Payment with Google Pay
Google Pay is a quick and easy way to pay on sites, in apps and in stores using the cards saved in your Google account.
Payment with Apple Pay.
Apple Pay is all you need to shop in stores, on the web or in apps.
PROMOTIONS AND DISCOUNT COUPONS
I have subscribed to the newsletter but have not received the voucher
If you do not receive our emails, please check your spam or promotions section.
You can mark the email as not spam and as important email to receive our next communications in your Inbox.
The voucher does not work
To use the Voucher welcome you must enter your user area by doing the login.
The voucher is not applicable to products already on sale or limited-edition products.
Where is my order?
You have several ways to track your order:
You can open the mailbox and click on link that you find in the shipping confirmation email. If your order has already been shipped but you have not received the tracking, check your junk mail;
If you have a Faraone account you can log in and go to the "my orders” to check the status of your order.
How long does it take to get my order?
The order is delivered within 48 ore working in Italy and within 4 days working throughout Europe from the date of collection of the goods.
The goods are collected from Monday to Friday.
Is it possible to collect on site?
For purchases on the website faraone.shop it is possible to select the collection on site at the stores in Via Delle Puglie, 174 80143 Naples, Italy (Man) and Via Nazionale delle Puglie, 40, 80026 Arpino NA Italy (Woman).
It's possible pick up in store after two hours from the order placed upon notice by the assistance. If the order is placed on Saturday, collection is possible from Monday. Collection is possible during the opening hours of the shops.
How can I order?
You can order directly from our site www.faraone.shop by placing the items in the cart and proceeding to secure payment by choosing from the various options.
If you need help, don't worry… Here we are! Contact us on WhatsApp at +393384058829.
We believe it is important to provide as much information as possible before purchasing to satisfy our customers.
For this reason we have included one for you size guide very detailed.
To view it click here.
How can I contact you?
You can write us on WhatsApp at +393384058829 or send an e-mail to email@example.com.
Can I know the conditions of sale?
Upon transmission of the order, the Customer accepts that the confirmation of the information relating to the order and to the present ones General conditions of Sale is sent by e-mail to the address indicated at the time of registration on the Site, or during the purchase procedure.
The Customer, before the conclusion of the purchase contract, examines the characteristics of the goods that are described in the individual product sheets at the time of selection by the Customer.
To view the conditions of sale in full, click here.
Cookie & Policy
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